Shipping policy

Order Processing
Orders are processed within 1–3 business days. During peak periods, processing may take longer. If a significant delay occurs, we will notify you by email or phone.

Shipping Rates and Delivery Times
CleverWood ships to most countries worldwide. Shipping is free for most destinations. Free shipping covers the cost of transporting your order only and does not include import duties, taxes, or customs fees (see below).

Our products are made at our workshop in Ukraine and may ship from Ukraine or the United States depending on availability. Standard delivery takes approximately 5–10 business days after dispatch. Estimated delivery dates shown on product pages are approximate and depend on the carrier and destination country. Customs clearance in the destination country may cause additional delays.

Please check your billing and shipping details carefully before placing your order. We cannot reroute packages once they are in transit, and we are not responsible for delays or losses caused by an incorrect address.

Shipment Confirmation and Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Tracking typically becomes active within 24–48 hours.

Customs, Duties, and Taxes
For orders to the United States: customs duties and tariffs are prepaid by us at the time of shipping, so you will not be charged on delivery.

For all other destinations the prices on our website do not include import duties, taxes (such as VAT or GST), customs clearance fees, or other charges that may apply in the destination country.

For orders shipped to countries outside the country of dispatch, including all EU member states, Switzerland, Norway, and Canada, these charges are typically assessed by the destination country's customs authority and collected by the carrier (for example, UPS) upon delivery. The customer, as the importer, is responsible for paying them.

These charges are set by the destination country and the carrier. CleverWood does not collect them and receives no part of them. Amounts vary by country, product value, and carrier.

If you would like an estimate before ordering, please contact us at info@cleverwood.shop. We will share general information, based on our shipping experience, about whether charges typically apply in your country and their approximate amount.

Refused or Unclaimed Parcels
If you do not wish to accept your order or pay the applicable import charges, please contact us before refusing delivery so we can arrange the return. Refunds for returned or refused parcels are handled under our Refund Policy, including any applicable return shipping and cancellation fees.

Lost or Stolen Parcels
Your order is our responsibility until it is delivered. If tracking shows no movement for more than 10 business days, or your parcel is lost in transit, contact us and we will open a claim with the carrier and send a replacement or refund once the claim is confirmed. Once tracking shows the parcel as delivered to the address provided, responsibility passes to you; if you cannot find it, please check with neighbors and your local carrier office and contact us within 7 days so we can help.

Your Statutory Rights
Nothing in this policy limits any rights you have under the mandatory consumer protection laws of your country of residence.