Refund policy

At CleverWood, every product we create is made with care, passion, and close attention to detail. If you notice anything concerning, please don’t worry — we’re here to help and committed to making things right so your experience remains joyful and satisfying.

Reach out to us anytime at info@cleverwood.shop — we’re happy to assist!

Return Policy Overview

You may return your purchase within 30 days of delivery if the following conditions are met:

  • The product remains unused, with original packaging and in like-new condition
  • All included tags and accessories are present
  • You can provide proof of purchase
  • Our customer support team has approved the return in advance

Please note: Returns without prior communication and approval cannot be accepted.

Accepted Return Situations

  1. If your order arrives with damage or a manufacturing flaw, simply send us clear photos or a short video. We’ll respond with a solution — a replacement, refund, or repair guidance, depending on the case.
  2. We’ll promptly send out any missing or correct components at no cost to you.
  3. No worries — you may still return the product, but you’ll need to cover the return shipping cost and associated with shipping fees. Restocking fee of up to 10% may apply.
  4. Once an order is placed, we unfortunately can’t apply promotions retroactively. However, we’ll gladly issue you a personal coupon for a future purchase.
  5. If an order is sent back without coordination, any resulting fees (including shipping and customs duties) will be deducted from your refund.

Refund Process & Timeline

Once we’ve received and inspected your return, your refund will be processed within 7–10 business days. You’ll receive an email confirmation once the refund has been issued.

A Few Important Notes

  • Customers are responsible for return shipping unless the return is due to a defect (which can not be resolved in place)
  • If a return isn’t practical or possible, we may offer a partial refund or store credit as an alternative
  • Custom order can not be returned or refunded
  • The customer acknowledges and agrees that once a shipment tracking number has been issued for the order, the order cannot be cancelled. At this stage, the goods are already in the shipping process, and all related costs shall be borne by the customer. Any requests for cancellation submitted after the issuance of the tracking number shall be automatically rejected.
  • Please double-check all order details. We are not responsible for spelling errors or incorrect addresses provided by the customer.
  • All items are for indoor use only. Warranty is void if items are left outdoors and damaged by weather.
  • Refusing or cancel a parcel without prior notice results in significant shipping and handling expenses that often equal the full product value. Therefore, an unnotified refusal of delivery will incur a cancellation fee, covering the actual shipping both to the place of delivery and back, handling, and processing costs.

Need Help?
We’re always here for you — just send us a message at info@cleverwood.shop