Warranty

At CleverWood, we are dedicated to delivering high-quality products and outstanding customer satisfaction. To support this commitment, we offer a 1-year warranty from the date of original purchase, whether your item was bought directly from us or through one of our authorized partners.

This warranty protects against defects in materials or craftsmanship when used as intended indoors. Should a problem occur under these conditions, we’ll take swift action—this may include sending replacement parts, providing a new product, or issuing a refund, based on the specific situation and at our discretion.

While our products are primarily intended for indoor use, they may be used outdoors under controlled and well-maintained conditions. Please note, however, that prolonged outdoor exposure without suitable care will void the warranty.

Damage resulting from misuse or usage outside the product’s intended purpose is not covered under this warranty.

Safety Warnings

  • Never leave children unattended while the product is in use.
  • Make sure the structure is firmly attached to a solid, load-bearing wall. Use only the fasteners provided or those specifically recommended by the manufacturer.
  • For concrete walls, the manufacturer advises using the supplied fasteners. For other wall types (drywall, brick, wood, etc.), the user must select suitable fasteners that match the wall material and expected weight load.
  • Do not use the product if it shows any visible cracks, bends, or damage.
  • Do not exceed the stated maximum load capacity.
  • Indoor use only.

Additional Safety Guidelines for Children

  • Children must be supervised by an adult at all times while using the product.
  • More than one child should not use the product simultaneously unless under close adult supervision.
  • Place an impact-absorbing mat under the equipment to reduce injury risks, especially during active play (mat not included).
  • Do not allow children to jump off from heights, or misuse any accessories.
  • Do not hang or attach objects to the rungs that could pose a hazard.
  • Before every use, check that all fixings are secure and the structure is free from damage.

Training Precautions

  • Consult your doctor before starting workouts if you have any chronic conditions or health concerns.
  • Wear proper sports clothing and non-slip shoes, or exercise barefoot if appropriate.
  • Perform only exercises suited to your current fitness level.
  • Avoid jerky or abrupt movements, especially while hanging or doing pull-ups.
  • Do not train if you are overly tired or feeling unwell.
  • Always warm up before and cool down after exercising.
  • Never use the product under the influence of alcohol, drugs, or medications that affect coordination.
  • Keep a safe distance from walls, furniture, and other obstacles when performing dynamic exercises.

Seller’s Compliance Statement (as per GPSR)

  • The product is safe for use under normal and reasonably foreseeable conditions.
  • Assembly and operating instructions are provided in English.